HRAI has responded to recent reports by the CBC and CTV after reports circulated involving unethical business practices by heating, ventilation and air conditioning (HVAC) contractors in Ontario.
In response, the Heating, Refrigeration and Air Conditioning Institute of Canada (HRAI) issued the following statement.
“We do not and have never supported the use of high pressure or deceptive sales tactics when dealing with home or business owners,” stated Sandy MacLeod, President and CEO of HRAI. “Along with other industry leaders, HRAI has worked diligently with the Government of Ontario over the past decade to refine and improve consumer protection legislation. While more can always be done, it is also important that consumers understand their rights.”
The recent reports both detailed separate events where consumers were scammed for HVAC products. However, the majority of the sector, which HRAI represents, is said to uphold rigorous standards. HRAI is also reminding members of the Consumer Protection Act which gives rights to individuals when buying anything from a salesperson that costs more than $50.
“To help consumers make the right decision, HRAI continues to offer a free online contractor locater service. All HRAI Member Contractors listed in the located are pre-screened for qualifications, and go through a regular due diligence process to maintain their membership requirements,” continued MacLeod.
For consumers wanting to find a local qualified HVAC contractor, HRAI offers a free online contractor locator service. The companies featured in both reports are not HRAI Members, and have not met the criteria to be listed.
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