Chinese technology company vivo has announced the opening of its first service center in the Kingdom’s capital city, Riyadh. The flagship service hub is situated close to the city center, adding to the company’s ongoing expansion within the Middle East. The center will cater exclusively to vivo’s devices, providing on-ground services across Riyadh.
With existing vivo authorized repair service points across the region and two exclusive service centers located in the UAE and Qatar, Riyadh marks the company’s third establishment within the Middle East. Customers in the capital city will receive premium quality service in-store and will have access to well-trained staff members, providing them all the necessary information regarding their smartphones and any warranty support.
“At vivo, we are committed to continuously providing our customers with best-in-class services and products. The opening of our service center in Riyadh is another example of vivo’s philosophy. We have always been consumer-oriented, and it is our mission to provide customers with exceptional service, while constantly exploring consumer demand and preference in the Kingdom,” said Grant Guo, chief executive of vivo Saudi Arabia.
Located in Prince Muhammad Ibn Abd Al-Aziz Street, As Sulimaniyah, customers who reside in the capital will be able to visit vivo’s service center every Sunday to Thursday from 9 a.m. until 5 p.m. or call 800 885 1020 to be assisted by a vivo staff member.
vivo is supported by a network of 10 research and development centers in Shenzhen, Dongguan, Nanjing, Beijing, Hangzhou, Shanghai, Xi’an, Taipei, Tokyo and San Diego, focusing on the development of state-of-the-art consumer technologies, including 5G, artificial intelligence, industrial design, imaging system and other up-and-coming technologies. vivo has also set up seven production bases (including brand-authorized manufacturing centers), across China, South- and Southeast Asia, and more regions, with an annual production capacity of nearly 200 million smartphones. As of now, vivo has branched out its sales network across more than 60 countries and regions, and is loved by more than 400 million users worldwide.
vivo was among the top five global smartphone brands in terms of shipments last year, according to a report by the technology market research firm Canalys. The Chinese smartphone brand was placed fifth with a shipment of 129.9 million units in 2021.